Legal

Complaints Procedure

How to raise a complaint and how we handle it.

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We want to hear from you if something has gone wrong.

How to complain

Send your complaint to webminixdev@gmail.com with your name, account number and a description of the problem. Include any screenshots or documents that help.

What happens next

We confirm receipt within 2 business days and aim to give you a full answer within 15 business days. If we need longer, we tell you why and when to expect it.

If you are not satisfied

If you disagree with our answer, you may refer your complaint to the authority or dispute resolution body that applies in Mauritius FSC, Investment Dealer Licence GB24031982.

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